Volkswagen Commercial Vehicles rolls out AR headsets

Volkswagen Commercial Vehicles is rolling out augmented reality headsets for technicians across its Van Centre network in the UK. The company says the headsets help speed up complex repair work with the system allowing experts based at the VW’s Technical Support Centre (TSC) to send precise visual instructions remotely to technicians at Van Centres and Mobile Service Clinics, ensuring any maintenance issues can be fixed quickly, minimising the time a van spends off the road.

Each of the 67 Van Centres and 30 Authorised Repairers across the UK will have access to a pair of the RealWear glasses, which includes microphone, head camera, display screen and voice activation.

The nationwide rollout follows a successful trial that VW says saved customers a year of downtime – equal to almost £250,000 ($AU500,000) – with repair efficiency up by 93 per cent. Not having to physically travel also meant a reduction of over 2.5 tonnes of CO2 for the TSC.

If technicians face complex or unusual servicing points, they can use the technology to connect directly with the Technical Support Centre. An expert is then able to support the field technician through the diagnosis and repair by augmenting images, wiring diagrams and adding repair suggestions into their view.

Volkswagen Commercial Vehicles offers a range of vehicles from Caddy to California and Amarok to Crafter, each with a range of powertrain options and bespoke conversions. This means technicians face a raft of servicing variations each day which might require specialist assistance.

“Following a hugely successful trial, we have decided to invest in the augmented reality technology to allow us to support our world class technicians and valued customers alike,” said David Hanna, Head of Service and Parts at Volkswagen Commercial Vehicles. “As part of our Working With You promise, we are committed to keeping customer vehicles on the road and minimising downtime – this technology provides the perfect solution by reducing the time a van spends in the workshop as well as improving the sustainability of our technical support operation.”

Source: Motor Trader E-magazine (June 2020)

20 May 2020

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