Hyundai launches DAL-e AI Customer Service Robot

Hyundai Motor Group has launched its new customer service robot called ‘DAL-e’ with plans for it to become the new Hyundai and Kia dealer concierge.

The DAL-e (Drive you, Assist you, Link with you – experience) incorporates state-of-the-art artificial intelligence, precise facial recognition as well as an automatic communication system based on a language comprehension platform. The robot interacts via speech recognition and an interactive touchscreen on top of its head. Through its unique functions, the robot can independently communicate with people.

Standing 1160mm tall, 600mm wide and 600mm deep, and weighing 80kg, the DAL-e can move around the showroom on four omnidirectional wheels and use its arms to gesture. The robot can also provide information and details on vehicles and technologies.

The robot commenced its pilot operation at a Hyundai Motor showroom in southern Seoul. If successful, the project will be rolled out to other Hyundai and Kia dealerships across South Korea.

“The DAL-e is a next generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group.

“With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”

Source: Hyundai Motor Group | Hyundai Motor Group Introduces Advanced Humanoid Robot ‘DAL-e’ for Automated Customer Services.

27 January 2021

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